Ordering and delivery

When will my order be delivered?

Delivery time depends on the region you order from. We ship all over Europe

How do I track the status of my order?

Once we have prepared your order for shipment(packing), you will automatically receive a shipping confirmation e-mail. In this e-mail you will find a Track & Trace code which allows you to follow the parcel to your front door.

What are the shipping costs?

At Evimo, we strive to calculate shipping costs fairly and transparently.

• Free shipping: Do you order for more than €120? Then we will cover the shipping costs and delivery is completely free for you.

• Orders below €120: For orders with a lower order value, shipping costs are automatically calculated in your shopping basket. These costs depend on the weight of the package and the destination country.

Can I still change my delivery address?

Once you place an order, we start packing immediately. If the order has not yet left our warehouse, we can often still change the address. In that case, please contact our customer service team directly by phone.

What should I do if my order has been delivered damaged?

Always check the packaging carefully upon receipt. If you see any visible damage to the box, report it to the driver immediately and take photos before unpacking. Contact us within 48 hours via customer service with photos of the packaging and product.