Contact us
Woenselsemarkt 11
5612 CP Eindhoven
Netherlands
Telephone: +31 (0)6 156 75 990
Customer service: support@evimo.nl
Frequently asked questions
How can I track my order?
As soon as we have packed your order, we will send you a shipping confirmation e-mail containing all delivery information.
When will my order be delivered?
The delivery time of your order depends on the destination and type of product. We ship all over Europe. As soon as we have packed your order, you will receive a shipping confirmation with a Track & Trace code.
What are the return conditions and how does the refund work?
At Evimo, we use a careful return process to ensure the quality of our products.
What should I do if my product arrives damaged?
Check your order immediately upon receipt. Is there any damage? Take photos of the packaging and product immediately and send them to our customer service team within 48 hours. We will then resolve this for you as soon as possible.
Do Evimo's products come with a warranty?
We offer a 1-year warranty on all our electronic appliances.
Some of our brands offer an additional (extended) manufacturer's warranty on top of our standard warranty. Please check the product documentation for the manufacturer's specific terms and conditions. Please note: Damage due to improper use, fall or water damage and normal wear and tear are not covered by the warranty.
What should I do if my product is faulty?
Contact our customer service team at support@evimo.nl and include your order number and a description of the defect (preferably with photos or a video). We will then assess your request as soon as possible.
Ordering & Delivery
Welcome to our Order & Delivery page! Here you will find all the information on how to easily place an order and what to expect from our delivery. We make sure your order is delivered to your home quickly, safely and carefully. Any questions? Feel free to contact us - we'll be happy to help.
Frequently asked questions
When will my order be delivered?
Benelux 1 - 2 working days
Other countries 2 - 3 working days
How do I track the status of my order?
Once we have prepared your order for shipment (packing), you will automatically receive a shipping confirmation e-mail. In this e-mail you will find a Track & Trace code which allows you to follow the parcel to your front door.
What are the shipping costs for countries within the EU?
Free shipping: Do you order for more than €120? Then we will cover the shipping costs and delivery is completely free for you.
For Orders below €120, shipping costs are automatically calculated in your shopping basket. The following shipping costs apply per country:
Netherlands €6.90
Belgium €9.90
Luxembourg € 15.00
Bosnia €49.00
Bulgaria € 19,90
Denmark €15.00
Germany €9.90
France € 14.90
Estonia € 17.50
Finland €25.00
Greece € 50.00
Hungary € 19.90
Ireland € 15.00
Italy € 17.50
Croatia € 15.00
Latvia € 19.90
Liechtenstein € 29.00
Lithuania € 17.00
Austria € 13.90
Poland € 15.00
Portugal € 15.00
Romania € 17.00
Slovenia € 17.00
Slovakia € 17.00
Spain € 15.00
Czech Republic € 15.00
Sweden € 18.00
What are the shipping costs for countries outside the EU?
Iceland € 89.00
Monaco € 17.00
Norway € 20,00
Serbia € 55.00
United Kingdom € 30,00
Switzerland € 28.00
Can I still change my delivery address?
Once you place an order, we start packing immediately. If the order has not yet left our warehouse, we can often still change the address. If this is the case, please contact our customer service team directly by phone.
What should I do if my order has been delivered damaged?
Always check the packaging carefully upon receipt. If you see any visible damage to the box, report it to the driver immediately and take photos before unpacking. Contact us within 48 hours via customer service with photos of the packaging and product.
Payments
On this page, you will find all information about the payment methods available in our webshop. We make sure you can pay safely, quickly and easily with the method that suits you. Do you have any questions about a payment? Feel free to contact us - we are ready to help you.
Frequently asked questions
Which payment methods can I use?
At Evimo, we offer a wide range of secure payment methods, so you can always pay in the way you feel most comfortable:
- iDEAL: The most widely used method in the Netherlands.
- Bancontact: For our Belgian customers.
- Credit and debit cards: We accept Visa and Mastercard, among others.
- PayPal: Safe and easy online payment.
- Apple Pay: Pay quickly via your Apple devices.
- Klarna: Pay for your order afterwards (available in selected regions).
- Bank transfer: You can also transfer the amount to us manually. Please note that processing a bank transfer usually takes 1-3 working days; we will proceed with packing as soon as payment is received.
Return conditions & refunds
At Evimo, we have a rigorous returns process in place to ensure the quality of our products.
Frequently asked questions
How can I return a product?
Did you order something that is not quite to your liking? No problem! You can very easily register your return via:
Telephone: +31 (0)6 156 75 990
E-mail: support@evimo.nl
After reporting your return, you will receive a return label so you can easily return your order.
What happens once my return has arrived at your site?
Once your return arrives at our warehouse, we carry out a product inspection. In doing so, we check that the product is in original condition, undamaged and shows no signs of use.
What are the conditions for full refunds?
Unused: The full purchase price of the product will be credited only if the product has not been used and - if reasonably possible - is in its original packaging.
Traces of use: If inspection reveals that the product is used or damaged, a reduction in value may be charged or the return may be refused.
What are the return charges?
Return shipping costs are entirely the customer's responsibility. If the return falls under warranty then the return costs are borne by Evimo.
When will I receive my money?
After a successful inspection, we will refund the product amount as soon as possible via the payment method you used when ordering. Usually this is within 5 to 10 working days of receiving the return.
Within what time frame can I return my products?
The right of withdrawal applies to all orders. This means that you have the right to withdraw from the contract within a period of 14 days. The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, received theshipment received. To report returns, visitHow to return a product?
Warranty & Repair
At Evimo, quality comes first. That is why we apply the following terms:
- Electronic products: We offer a standard 1-year warranty on all electronic equipment (such as kitchen machines or Multigrill).
- Manufacturer's warranty: Some brands within our range offer an extended manufacturer's warranty. Information on this can be found in the product manual or enclosed documentation.
Frequently asked questions
What is covered by the guarantee?
The warranty covers manufacturing defects and defects that occur during normal household use. Please note: The following items are excluded from the warranty:
- Damage due to improper use or installation.
- Normal wear and tear of parts.
- Fall, impact or water damage.
- Defects caused by failure to follow maintenance instructions.
My product is faulty, what should I do?
Annoying that your product is not working properly. Please follow these steps for quick handling:
1. Sign up: Send an e-mail to our customer service department with your order number and a clear description of the defect.
2. Proof: If possible, attach photos or a short video showing the defect.
3. Assessment: We will assess whether the defect is covered by the guarantee and contact you within 2-3 working days for the next steps.
How does the repair work?
If a product needs to be repaired, we work with certified repairers from the manufacturer. If the defect falls within the warranty, we will bear the repair and shipping costs.
Will I get a replacement product during a repair?
Unfortunately, we cannot provide a loaner appliance as standard. However, we strive to keep repair time as short as possible (2 to 3 weeks on average), so that you can use your product again quickly.
Complaints
We aim for 100% satisfaction. Still, is something not to your satisfaction? Report your complaint as soon as possible.
Frequently asked questions
How can I report a complaint?
It can always happen that something doesn't go quite as planned. We recommend that you first report complaints to us by emailing tosupport@evimo.nl. If this does not lead to a solution, it is possible to submit your dispute for mediation viaWebshopKeurviahttps://www.webwinkelkeur.nl/kennisbank/consumenten/geschil/